Order Letters

in Business Communication

Big concerns and firms have ready to use “order forms”. They are also called ‘order blanks’. They may be in the form of a letter or a tabulated order form with a covering letter. An enquiry or its reply does not have any legal standing whereas an order form can be a legal document. The order should be made in unambiguous terms. It should clearly mention the name of the goods / material ordered, any code number related to it, the quantity / number ordered, the expected date of delivery, the mode of packing, transport charges for transit insurance etc. Even if both the supplier / seller and the customer / buyer know the price, it is better to get it incorporated in the order letter to avoid misunderstanding and confusion. All details regarding the mode of payment should be indicated in the order. A defective order causes ill will, heart-burn and frustration both to the seller and the buyer.

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